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Contact policy

Messages sent through this form are read by the editorial team, not by an automated system. Feedback about the website itself — factual errors, broken pages, outdated bonus details, or a review that no longer matches the live casino — is reviewed against the current state of the operator and, where confirmed, the relevant page is corrected or amended. Complaints about Cosmo’s own conduct are noted but are not acted on here; those belong with the operator or with the appropriate regulatory channel.

Message content

A useful message names the specific page or review it concerns and states the problem in plain terms. For a factual correction, include the source you are relying on and, where possible, the date it was published. For a complaint about the casino, set out the sequence of events without omitting steps, and name any account or transaction reference you hold. Vague notes such as “your review is wrong” cannot be investigated and will not receive a substantive reply.

Data handling

Information written into the form is used solely to respond to the enquiry and to improve the accuracy of this website. It is not sold, shared with advertisers, or passed to Cosmo unless you explicitly ask for it to be forwarded. The team keeps the content of your message only as long as necessary to resolve the matter, and deletes it once the exchange is closed. No personal details are used for marketing, and no profile is built from the questions you ask.

Submissions that contain abusive language, threats, or demands for confidential information about other players are not answered and may be discarded without a response. The same applies to messages that misrepresent themselves as official complaints to a regulator; this form is not a complaints channel, and any such submission should be redirected to the proper body.

Response expectations

Every genuine enquiry receives a reply, though the time taken depends on the volume of messages and the complexity of the issue. Corrections to published reviews are prioritised over general questions, and substantive complaints about the casino are acknowledged without delay, even when the team cannot resolve them. If a message falls outside the scope of this website, the reply will say so plainly and will not attempt to redirect the matter elsewhere without a clear reason.